Responsible Gaming

Age Verification and the 21+ Policy

starjp maintains a strict minimum age policy: you must be 21 years of age or older to register an account, make a deposit, place a wager, or claim any bonus or promotional offer. This is a non-negotiable requirement applied to every player, regardless of geography within Indonesia or the specific product being used.

Age verification is mandatory as part of our Know Your Customer (KYC) process. Before any withdrawal is approved, players are required to submit a valid government-issued photo ID — such as a KTP (Indonesian national identity card), passport, or driver's license — confirming their full name and date of birth. Accounts where age cannot be confirmed will have withdrawals suspended until verification is successfully completed.

We also take proactive steps to prevent underage access at the registration stage. Date-of-birth fields are cross-referenced against ID documents during KYC, and our fraud-detection systems flag inconsistencies for manual review. Any account found to belong to a person under 21 years of age will be permanently closed immediately, all funds will be returned to the originating payment method, and all game activity will be voided.

If you are a parent or guardian and you believe a minor in your household has accessed starjp, please contact us immediately at [email protected]. We will investigate and act without delay. We also strongly recommend using parental control software to restrict access to gambling websites on shared devices.

Recognizing Problem Gambling

Problem gambling — sometimes called gambling disorder or compulsive gambling — is a recognized behavioral condition that can affect anyone, regardless of age, income, or background. It develops gradually, and many people do not realize there is a problem until it has caused significant harm. The earlier warning signs are recognized, the easier it is to regain control.

Financial Warning Signs

• Spending more than you intended or can comfortably afford on gambling
• Hiding financial transactions or lying about the amount spent on gambling
• Using savings, emergency funds, or money earmarked for bills on gambling
• Taking out personal loans or borrowing from friends and family to cover gambling losses
• Gambling to win back previous losses rather than for entertainment

Emotional and Behavioral Warning Signs

• Feeling preoccupied with gambling — constantly planning the next session or reliving past wins
• Experiencing mood swings tied to gambling outcomes — euphoric after wins, deeply distressed after losses
• Withdrawing from social activities, hobbies, or family time in favor of gambling
• Gambling in secret or feeling defensive when others ask about your gambling habits
• Using gambling to manage stress, anxiety, boredom, or depression
• Feeling an inability to stop gambling even when you want to

Self-Exclusion: A Powerful Step Toward Recovery

Self-exclusion is one of the most effective tools available to players who recognize that gambling is no longer within their control. When you self-exclude from starjp, your account is immediately suspended for the duration you choose — options range from 6 months up to a permanent lifetime exclusion. During the self-exclusion period:

• You will be unable to log in or access any part of the platform
• All pending bonus offers and promotional communications will be cancelled
• You will be removed from all marketing mailing lists immediately
• Any remaining account balance will be held securely and returned upon verified request at the end of the exclusion period (or immediately for permanent exclusions)
• Attempts to create a new account during the self-exclusion period will be detected and blocked

Self-exclusion is a serious commitment and cannot be reversed before the chosen period expires. We encourage you to select a duration that genuinely reflects the level of break you need. If you are uncertain, our responsible gaming team can help you assess the right option.

To request self-exclusion, contact our live chat team at any hour, send an email to [email protected], or navigate directly to the Responsible Gaming section within your account settings. The tool activates within minutes of your request being processed.

Tips for Keeping Gambling Healthy

The vast majority of starjp players enjoy our platform as a form of entertainment without developing any problematic habits. The following practices help keep gambling in a healthy perspective:

• Set a fixed entertainment budget. Decide in advance how much you can comfortably afford to lose — treat it like a cinema ticket or a dinner out. Once the budget is spent, stop for the day.
• Never gamble under the influence. Alcohol, certain medications, and emotional distress impair judgment and lead to larger, riskier bets. Play only when you are clear-headed.
• Take regular breaks. Set a timer and step away from the screen every 45–60 minutes. A short break improves decision-making and prevents the tunnel vision that leads to chasing losses.
• Understand the odds. Every game on starjp has a built-in house edge. Games are designed to be entertaining, not to generate consistent profit for players. Approach every session expecting to spend your budget, with any winnings treated as a bonus.
• Do not gamble to solve money problems. Gambling is not an investment strategy or a reliable source of income. Using it to address financial pressure almost always makes the situation worse.
• Balance gambling with other activities. Maintain hobbies, social connections, and physical activity that provide fulfillment independent of gambling outcomes.
• Talk to someone you trust. If you are worried about your gambling, share that concern with a friend, family member, or professional counselor. Keeping it private tends to allow the problem to grow.